The Saramonic International After-Sales Service Policy only applies to Saramonic terminal products purchased for personal use and not for resale. "Saramonic" is a registered trademark of Shenzhen Jiayz Photo Industrial., Ltd. In the following content, "Jiayz" and "Saramonic" refer to our company.
1.1 After-sales coverage: all products within the Saramonic brand.
1.2 Warranty period: 2 years for the main unit, excluding accessories and components provided with the product.
1.3 The supplement for warranty period: The warranty period for accessories and components is as follows. Items such as logo stickers, user manuals, warranty cards, and certificates of conformity are not covered under after-sales and warranty support.
| Main Unit | ||
| Name | Warranty Period | Remarks |
| Microphones(all products) | 2 years for main unit | Including wired microphones, wireless microphones, desktop microphone, full duplex headset,etc. |
| Intercoms(all products) | ||
| Mixers(all products) | ||
| Headphones(all products) | ||
| Recorders(all products) | ||
| Sound Card | ||
| Accessories and Components | ||
| Name | Warranty Period | Remarks |
| Hot Shoe Adapter,Charging dock | 1 year | When sold separately as a main product or as an accessory, the warranty period is the same as on the left column. |
| Lithium Battery | Built-in lithium battery: 1 year | |
| Detachable lithium battery: 6 months | ||
| Holder and Boom Arm(all products) | 6 months | |
| Audio Cable,Adapter,External antenna(all products) | 6 months | |
| Cold Shoe Adapter(all products) | 3 months | |
| Shock Absorber Mount(all products) | 3 months | |
| Battery Compartment(all products) | 3 months | |
| Lapel clip | 3 months | |
| Fur Windshield,Foam Windscreen,Protective case(all products) | 1 month | |
1.4 The free product warranty service does not cover the following situations:
| No | Specific Contents |
| 1 | Products that exceed the warranty period |
| 2 | Inability to provide a formal purchase invoice or a valid warranty certificate and the 90 days from the product’s manufacturing date exceeds the warranty period |
| 3 | The serial number on the product is altered or mismatched with the warranty certificate |
| 4 | Damage caused by improper use, maintenance, storage, or other non-product-related factors(such as water ingress, humidity, drops, pulling, squeezing, and other external factors, or damage caused by the use of over-voltage, over-current, and non-standard accessories)is not covered under warranty |
| 5 | Repair, modification, refit, or disassembly by unauthorized service personnel |
| 6 | Damage caused by using pirated software and getting infected by viruses |
| 7 | Damage caused by force majeure (earthquake, lightning, fire, flood, mudslide, typhoon and other natural disasters) |
| 8 | Any failures or damage caused by factors unrelated to the product’s inherent design, technology, manufacturing, or quality defects are not covered under the warranty |
| 9 | Improper storage: Prolonged exposure to high temperatures, high humidity, high pressure, or strong electromagnetic fields, as well as leaving powered devices uncharged for extended periods, which causes rapid aging and damage to product's speakers, microphones, and batteries |
| 10 | Product failure caused by accessories over manufacturer approval |
| 11 | Not include the cases where after-sales service cannot be provided due to special reasons as announced, notified, etc. |
1.5 Accepted proof of warranty: Paper and electronic invoice, as well as valid proof of purchase and payment. The warranty period for the product commences from the purchase date. If you cannot provide valid proof of purchase, the warranty period will default to 90 days from the product’s manufacturing date.
2.1 All Saramonic products purchased through Saramonic authorized stores, online stores, or authorized resellers, that meet one of the following conditions, are eligible for return or exchange through the purchase platform, store, or authorized reseller.
| Type of Return and Exchange | After-Sales Period | Specific Contents |
| Return | Within 7 calendar days of receipt of delivery | The product is found to be seriously inconsistent with the original product description in one or more important aspects; |
| The product was found to have a manufacturing defect not caused by human damage before being put to use. | ||
| For returns or exchanges due to personal reasons (dislike, wrong purchase, not meeting expectations, etc.), the product and packaging must be in the same state as when it was sold, with all accessories and certificates complete, and will not affect the second sale. | ||
| Exchange | Within 15 calendar days of receipt of delivery | The product presents product malfunction (identified as a product quality problem by after-sales personnel) |
2.2 If there are other policies implemented locally, they shall be implemented by the local policies.
3.1 If your product is out of warranty or the issue is not covered by Saramonic's return or exchange policy, you will be responsible for all shipping, parts, and diagnostic fees related to the repair service.
3.2 This warranty does not cover:
If your device has performance or function problems, Boya authorized resellers/dealers and Boya team will provide after-sales service. You can seek support through official channels, contact the seller who directly sold the product to you, and request after-sales service. If you cannot get in touch, you can contact Boya after-sales support team. They will try to diagnose and solve your problem by phone, email or remote assistance. Boya may instruct you to download and install specific software updates, or provide on-site technical support. If you need further diagnosis, you can contact our after-sales support center through the following channels:
| Types of After-Sales Service | Channels | Working time |
| Official Online Support | Live chat support | Beijing Time AM 9:00-12:00 PM 1:30-6:30 （except for holidays） |
| Official Customer Support | WhatsApp：+86 13352902207 | |
| Official Support Email | support@saramonic.com |
5.1Due to product variations in different countries, return, exchange, and warranty services during the warranty period may differ.
5.2Saramonic’ s after-sales service does not provide any download services, including but not limited to audio, video, software, and firmware downloads. We also do not offer upgrades beyond those explicitly promised by the Saramonic after-sales support team. During the free warranty period, any defective parts replaced by Saramonic remain Saramonic’ s property, and we reserve the right to dispose of them.
5.3Saramonic shall not be liable for any incidental or consequential damages, including but not limited to loss of anticipated benefits or profits, loss of privacy, or damages to recordings and conversations, arising from the use or inability to use the product, or for any interruption of business or loss or corruption of data. Please be aware that repairs may result in the loss of data stored on the device. We recommend backing up your data before submitting your device for service. Saramonic is not liable for any data loss or indirect damages that may occur.
5.4Any additional promises made by the seller beyond the Saramonic warranty or terms should be documented in writing while purchasing Saramonic products. Saramonic is not liable for any such additional commitments.
5.5To avoid delays in repair and for the convenience of the customer, the Saramonic after-sales service team may offer a replacement for products within the warranty at its discretion. Any replacements made within the warranty period(limited to two exchanges) will be treated as repairs, and the warranty period will not be extended for the replacement product.
5.6If the product meets the return conditions stipulated in our after-sales service policy, and you opt for a return instead of repair or replacement, and the seller is capable of providing return services, please bring the defective device, all accessories, and the fault confirmation document (repair service slip) issued by BOYA's after-sales service to the seller. The seller will process a full refund of the purchase price based on the official invoice or valid proof of purchase. Paid services may apply to returns falling outside the service scope.
5.7If the product is returned to Saramonic's official service or service is delayed due to incorrect customer information, the customer must contact Saramonic's official after-sales service and update their information within one week from the date the product is received by the courier. If the product remains unclaimed or the information is not updated within one month, Saramonic will no longer be responsible for storing the product.
5.8This after-sales policy is effective as of April 21, 2025. It applies to regions outside of China(including Hong Kong, Macao and Taiwan). If the local laws in the customer’s country stipulate otherwise, those laws will apply. The final interpretation of this policy is reserved by Saramonic, and Saramonic reserves the right to change the terms of this policy at any time without prior notice, subject to applicable laws and regulations.
