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The Saramonic International After-Sales Service Policy only applies to Saramonic terminal products purchased for personal use and not for resale. "Saramonic" is a registered trademark of Shenzhen Jiayz Photo Industrial., Ltd. In the following content, "Jiayz" and "Saramonic" refer to our company.

1.1 After-sales coverage: all products within the Saramonic brand.

1.2 Warranty period: 2 years for the main unit, excluding accessories and components provided with the product.

1.3 The supplement for warranty period: The warranty period for accessories and components is as follows. Items such as logo stickers, user manuals, warranty cards, and certificates of conformity are not covered under after-sales and warranty support.

1.4 The free product warranty service does not cover the following situations:

1.5 Accepted proof of warranty: Paper and electronic invoice, as well as valid proof of purchase and payment. The warranty period for the product commences from the purchase date. If you cannot provide valid proof of purchase, the warranty period will default to 90 days from the product’s manufacturing date.

2.1 All Saramonic products purchased through Saramonic authorized stores, online stores, or authorized resellers, that meet one of the following conditions, are eligible for return or exchange through the purchase platform, store, or authorized reseller.

2.2 If there are other policies implemented locally, they shall be implemented by the local policies.

3.1 If your product is out of warranty or the issue is not covered by Saramonic's return or exchange policy, you will be responsible for all shipping, parts, and diagnostic fees related to the repair service.

3.2 This warranty does not cover:

• For devices that are out of warranty and no longer in production, Saramonic may be unable to offer repair services due to the unavailability of spare parts. In such cases, no paid repair service will be available.
• Any unauthorized modifications or alterations made to your device will void the warranty. Saramonic is not responsible for any damages or issues caused by modifications not performed by authorized service providers.
• For devices that have reached a state of severe aging or show extensive wear and tear, Saramonic is unable to provide repair services.

If your device has performance or function problems, Boya authorized resellers/dealers and Boya team will provide after-sales service. You can seek support through official channels, contact the seller who directly sold the product to you, and request after-sales service. If you cannot get in touch, you can contact Boya after-sales support team. They will try to diagnose and solve your problem by phone, email or remote assistance. Boya may instruct you to download and install specific software updates, or provide on-site technical support. If you need further diagnosis, you can contact our after-sales support center through the following channels:

5.1Due to product variations in different countries, return, exchange, and warranty services during the warranty period may differ.

5.2Saramonic’ s after-sales service does not provide any download services, including but not limited to audio, video, software, and firmware downloads. We also do not offer upgrades beyond those explicitly promised by the Saramonic after-sales support team. During the free warranty period, any defective parts replaced by Saramonic remain Saramonic’ s property, and we reserve the right to dispose of them.

5.3Saramonic shall not be liable for any incidental or consequential damages, including but not limited to loss of anticipated benefits or profits, loss of privacy, or damages to recordings and conversations, arising from the use or inability to use the product, or for any interruption of business or loss or corruption of data. Please be aware that repairs may result in the loss of data stored on the device. We recommend backing up your data before submitting your device for service. Saramonic is not liable for any data loss or indirect damages that may occur.

5.4Any additional promises made by the seller beyond the Saramonic warranty or terms should be documented in writing while purchasing Saramonic products. Saramonic is not liable for any such additional commitments.

5.5To avoid delays in repair and for the convenience of the customer, the Saramonic after-sales service team may offer a replacement for products within the warranty at its discretion. Any replacements made within the warranty period(limited to two exchanges) will be treated as repairs, and the warranty period will not be extended for the replacement product.

5.6If the product meets the return conditions stipulated in our after-sales service policy, and you opt for a return instead of repair or replacement, and the seller is capable of providing return services, please bring the defective device, all accessories, and the fault confirmation document (repair service slip) issued by BOYA's after-sales service to the seller. The seller will process a full refund of the purchase price based on the official invoice or valid proof of purchase. Paid services may apply to returns falling outside the service scope.

5.7If the product is returned to Saramonic's official service or service is delayed due to incorrect customer information, the customer must contact Saramonic's official after-sales service and update their information within one week from the date the product is received by the courier. If the product remains unclaimed or the information is not updated within one month, Saramonic will no longer be responsible for storing the product.

5.8This after-sales policy is effective as of April 21, 2025. It applies to regions outside of China(including Hong Kong, Macao and Taiwan). If the local laws in the customer’s country stipulate otherwise, those laws will apply. The final interpretation of this policy is reserved by Saramonic, and Saramonic reserves the right to change the terms of this policy at any time without prior notice, subject to applicable laws and regulations.